Where are my check images? Your check images for any checks written and processed after April 23 will appear in Online Banking now and you can click on the link and see the image. Your Bill Pay history is now available and can be accessed by clicking on the payee name and then on the history button to the right. If you need any transaction history in the meantime please visit a branch and they will print history for you at no charge. Statements with additional history will be available in June. If you have any questions, please call the Customer Service Center at Where is my account activity history? History in Online Banking will accumulate up to 18 months including your March activity.
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If you do not provide a number, you will be prompted to contact the Customer Service Center to obtain a security code when you are doing these transactions. You can input a phone number (must be a US-based phone number) capable of receiving text messages on this screen. Why do I need a text message security code? Certain transactions, including username, or password changes, and external account transfers, require a security code. In the upcoming weeks, the security certificate in green in our example will read Cape Cod Five Cents Savings Bank and the URL will change to include the Bank s name. It is one layer of security, along with your personal watermark, that helps you to identify that you are on the correct site. The security certificate, which helps ensure that the site you are going to is authentic, says, Jack Henry and Associates, Inc (US) on some browsers including Firefox. 1 Online Banking Why does it say Jack Henry and Associates in the URL in my browser bar when I log in to online banking? When you log in to Cape Cod Five Online Banking, you may have noticed that Jack Henry and Associates, Inc is the vendor providing online banking services and the owner of the security certificate for the site.
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